Through the Speakers for Schools charity, students enjoyed a presentation followed by a question and answer session with Sandra Fazackerley, Director of Customer Experience at O2. Sandra spoke about her career journey and the pivotal moments in her career.
Sandra is a Senior Leader with over 25 years’ experience in the Telco industry, which has spanned Customer Service, Finance, I.T. and the last (and most exciting) 4 years now in Marketing as part of the direct senior leadership team to the CMO. Her work, leading a team of high performing professional experts in research, analytics and customer experience, directly influences the strategy, brand, products and propositions of the O2 UK business. She is passionate about people – seeing them develop and helping them be their best.